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Please note that this page does not hosts or makes available any of the listed filenames. You
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| 001.Welcome to the ITILv3 Foundations Course!.mp4 |
157.27MB |
| 002.Exam Fundamentals.mp4 |
10.88MB |
| 003.ITSM and ITIL.mp4 |
12.07MB |
| 004.Where Can I Take the ITIL Foundations Exam.mp4 |
9.86MB |
| 005.What Does ITIL Provide.mp4 |
20.18MB |
| 006.Best Practices.mp4 |
38.09MB |
| 007.Essential Definitions.mp4 |
72.14MB |
| 008.Governance Control.mp4 |
22.06MB |
| 009.Organizational Structure.mp4 |
28.24MB |
| 010.Risk.mp4 |
28.05MB |
| 011.Toolsets in ITIL.mp4 |
11.08MB |
| 012.The Service Lifecycle.mp4 |
13.72MB |
| 013.Service Strategy (Overview).mp4 |
26.96MB |
| 014.Objectives of Service Strategy.mp4 |
27.70MB |
| 015.Creating Value.mp4 |
32.61MB |
| 016.Assets in Service Strategy.mp4 |
62.80MB |
| 017.Strategy Management Process.mp4 |
11.64MB |
| 018.Service Portfolio Management Process.mp4 |
32.76MB |
| 019.Business Relationship Management Process.mp4 |
24.52MB |
| 020.Financial Management Process.mp4 |
53.88MB |
| 021.Demand Management Process.mp4 |
17.31MB |
| 022.Roles in Service Strategy.mp4 |
12.14MB |
| 023.Tools in Service Strategy.mp4 |
11.66MB |
| 024.Service Design (Overview).mp4 |
25.54MB |
| 025.Objectives of Service Design.mp4 |
47.05MB |
| 026."Complete" Service Design.mp4 |
25.86MB |
| 027.The Four P's of Service Design.mp4 |
17.83MB |
| 028.Service Design Packages (SDPs).mp4 |
56.53MB |
| 029.Design Coordination Process.mp4 |
19.25MB |
| 030.Service Catalog Management Process.mp4 |
38.08MB |
| 031.Types of Service Catalogs.mp4 |
38.64MB |
| 032.Service Level Management (SLM) Process.mp4 |
38.55MB |
| 033.Service Level Management (SLM) Process (Continued).mp4 |
37.60MB |
| 034.Capacity Management.mp4 |
32.60MB |
| 035.Capacity Management Process (Continued).mp4 |
45.02MB |
| 036.Availability Management Process.mp4 |
55.34MB |
| 037.Reactive and Proactive Availability.mp4 |
18.75MB |
| 038.Risk Analysis in Availability.mp4 |
33.59MB |
| 039.Component Failure Impact Analysis.mp4 |
7.87MB |
| 040.Fault-Tree Analysis.mp4 |
16.86MB |
| 041.Expanded Incident Lifecycle.mp4 |
36.09MB |
| 042.Availability Measurement.mp4 |
19.31MB |
| 043.IT Service Continuity Management.mp4 |
40.78MB |
| 044.Information Security Management Process.mp4 |
35.98MB |
| 045.Supplier Management Process.mp4 |
35.53MB |
| 046.Roles in Service Design.mp4 |
6.51MB |
| 047.Tools in Service Design.mp4 |
8.58MB |
| 048.Service Transition (Overview).mp4 |
13.64MB |
| 049.Objectives of Service Transition.mp4 |
31.80MB |
| 050.Outsourcing in Service Transition.mp4 |
21.06MB |
| 051.Transition Planning and Support.mp4 |
19.19MB |
| 052.Knowledge Management.mp4 |
36.61MB |
| 053.Service Asset and Configuration Management.mp4 |
22.49MB |
| 054.SACM Definitions and Concepts.mp4 |
50.86MB |
| 055.SACM's 5 Principles.mp4 |
24.98MB |
| 056.Change Management.mp4 |
33.00MB |
| 057.3 Types of Changes.mp4 |
39.03MB |
| 058.Change Process Flow.mp4 |
46.45MB |
| 059.Change Advisory Board.mp4 |
21.67MB |
| 060.Change Authority.mp4 |
12.76MB |
| 061.Change Models.mp4 |
15.59MB |
| 062.Change Documents.mp4 |
15.68MB |
| 063.Release and Deployment Management.mp4 |
34.73MB |
| 064.Release & Deployment Assets.mp4 |
22.34MB |
| 065.Release and Deployment Process.mp4 |
35.05MB |
| 066.Service Validation and Testing Process.mp4 |
10.18MB |
| 067.Change Evaluation.mp4 |
9.57MB |
| 068.Roles in Service Transition.mp4 |
5.77MB |
| 069.Tools in Service Transition.mp4 |
11.65MB |
| 070.Service Operation (Overview).mp4 |
21.35MB |
| 071.Objectives of Service Operation.mp4 |
11.60MB |
| 072.Principles of Service Operation.mp4 |
28.66MB |
| 073.Event Management.mp4 |
17.61MB |
| 074.Event Types.mp4 |
24.70MB |
| 075.Incident Management – Purpose.mp4 |
16.31MB |
| 076.Incident Management – Scope.mp4 |
20.47MB |
| 077.Incident Management Process.mp4 |
47.91MB |
| 078.Major Incidents.mp4 |
14.17MB |
| 079.Models for Incident Handling.mp4 |
16.87MB |
| 080.Problem Management.mp4 |
27.35MB |
| 081.Problem Management Concepts.mp4 |
25.32MB |
| 082.Problem Management Process.mp4 |
46.05MB |
| 083.Request Fulfillment Process.mp4 |
35.09MB |
| 084.Access Management.mp4 |
22.05MB |
| 085.The Service Desk.mp4 |
25.36MB |
| 086.Service Desk Functions.mp4 |
28.98MB |
| 087.Service Desk Personnel.mp4 |
28.22MB |
| 088.Structure of the Service Desk.mp4 |
34.20MB |
| 089.IT Operations Management.mp4 |
24.22MB |
| 090.Technical Management.mp4 |
13.85MB |
| 091.Applications Management.mp4 |
13.95MB |
| 092.Roles in Service Operation.mp4 |
8.35MB |
| 093.Tools in Service Operation.mp4 |
34.64MB |
| 094.Service Operations Interactions.mp4 |
16.20MB |
| 095.Continual Service Improvement (Overview).mp4 |
23.15MB |
| 096.Objectives of Continual Service Improvement.mp4 |
25.07MB |
| 097.Principles of CSI.mp4 |
46.05MB |
| 098.CSI Process.mp4 |
31.59MB |
| 099.An Approach to CSI.mp4 |
24.74MB |
| 100.Metrics and Measures.mp4 |
41.84MB |
| 101.Putting CSI into Practice.mp4 |
46.28MB |
| 102.Roles in CSI.mp4 |
11.06MB |
| 103.Tools in CSI.mp4 |
15.83MB |
| 104.Conclusions and Congratulations!.mp4 |
87.64MB |
| code_33835.zip |
820.99KB |