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| 1 - Introduction to mastering customer service skills.mp4 |
128.49Мб |
| 2 - Customer Service Language.mp4 |
63.83Мб |
| 2 - The-language-of-customer-service.pdf |
649.32Кб |
| 3 - Cultivating-Self-awaress.pdf |
501.17Кб |
| 3 - Self-awarenessv3.jpg |
1.64Мб |
| 3 - Skill 1 Selfawareness Standing your ground.mp4 |
174.83Мб |
| 3 - Values.jpg |
260.32Кб |
| 4 - Skill 1 Selfawareness recap.mp4 |
33.02Мб |
| 5 - empathy-map-1-fin.pdf |
467.62Кб |
| 5 - empathy-map-2-example.pdf |
1.03Мб |
| 5 - empathy-map-2-fin.pdf |
1.02Мб |
| 5 - Skill 2 Empathy.mp4 |
201.50Мб |
| 6 - Recognizing-the-emotions-in-the-expressions-answers.docx |
1.48Мб |
| 6 - Skill 3 Understanding customers problems.mp4 |
378.72Мб |
| 6 - Slide30-emotion-activity.png |
842.17Кб |
| 7 - Curiosity-puzzle.pdf |
589.93Кб |
| 7 - Skill 4 Curiosity Earn the respect of customers.mp4 |
187.75Мб |
| 8 - elastic-with-credit.png |
666.96Кб |
| 8 - empathy-statements.pdf |
51.28Кб |
| 8 - Practice-1-the-food-is-not-right.pdf |
2.47Мб |
| 8 - Practice-2-refund.pdf |
2.36Мб |
| 8 - Skill 5 Dealing with difficult customers Flex your muscles to solve problems.mp4 |
241.39Мб |
| 9 - Wrapping up.mp4 |
99.98Мб |
| Bonus Resources.txt |
386б |
| Get Bonus Downloads Here.url |
176б |