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Название ITIL v3 Foundations - Complete ITIL Exam Preparation Course [Video]
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001.Welcome to the ITILv3 Foundations Course!.mp4 157.27Мб
002.Exam Fundamentals.mp4 10.88Мб
003.ITSM and ITIL.mp4 12.07Мб
004.Where Can I Take the ITIL Foundations Exam.mp4 9.86Мб
005.What Does ITIL Provide.mp4 20.18Мб
006.Best Practices.mp4 38.09Мб
007.Essential Definitions.mp4 72.14Мб
008.Governance Control.mp4 22.06Мб
009.Organizational Structure.mp4 28.24Мб
010.Risk.mp4 28.05Мб
011.Toolsets in ITIL.mp4 11.08Мб
012.The Service Lifecycle.mp4 13.72Мб
013.Service Strategy (Overview).mp4 26.96Мб
014.Objectives of Service Strategy.mp4 27.70Мб
015.Creating Value.mp4 32.61Мб
016.Assets in Service Strategy.mp4 62.80Мб
017.Strategy Management Process.mp4 11.64Мб
018.Service Portfolio Management Process.mp4 32.76Мб
019.Business Relationship Management Process.mp4 24.52Мб
020.Financial Management Process.mp4 53.88Мб
021.Demand Management Process.mp4 17.31Мб
022.Roles in Service Strategy.mp4 12.14Мб
023.Tools in Service Strategy.mp4 11.66Мб
024.Service Design (Overview).mp4 25.54Мб
025.Objectives of Service Design.mp4 47.05Мб
026."Complete" Service Design.mp4 25.86Мб
027.The Four P's of Service Design.mp4 17.83Мб
028.Service Design Packages (SDPs).mp4 56.53Мб
029.Design Coordination Process.mp4 19.25Мб
030.Service Catalog Management Process.mp4 38.08Мб
031.Types of Service Catalogs.mp4 38.64Мб
032.Service Level Management (SLM) Process.mp4 38.55Мб
033.Service Level Management (SLM) Process (Continued).mp4 37.60Мб
034.Capacity Management.mp4 32.60Мб
035.Capacity Management Process (Continued).mp4 45.02Мб
036.Availability Management Process.mp4 55.34Мб
037.Reactive and Proactive Availability.mp4 18.75Мб
038.Risk Analysis in Availability.mp4 33.59Мб
039.Component Failure Impact Analysis.mp4 7.87Мб
040.Fault-Tree Analysis.mp4 16.86Мб
041.Expanded Incident Lifecycle.mp4 36.09Мб
042.Availability Measurement.mp4 19.31Мб
043.IT Service Continuity Management.mp4 40.78Мб
044.Information Security Management Process.mp4 35.98Мб
045.Supplier Management Process.mp4 35.53Мб
046.Roles in Service Design.mp4 6.51Мб
047.Tools in Service Design.mp4 8.58Мб
048.Service Transition (Overview).mp4 13.64Мб
049.Objectives of Service Transition.mp4 31.80Мб
050.Outsourcing in Service Transition.mp4 21.06Мб
051.Transition Planning and Support.mp4 19.19Мб
052.Knowledge Management.mp4 36.61Мб
053.Service Asset and Configuration Management.mp4 22.49Мб
054.SACM Definitions and Concepts.mp4 50.86Мб
055.SACM's 5 Principles.mp4 24.98Мб
056.Change Management.mp4 33.00Мб
057.3 Types of Changes.mp4 39.03Мб
058.Change Process Flow.mp4 46.45Мб
059.Change Advisory Board.mp4 21.67Мб
060.Change Authority.mp4 12.76Мб
061.Change Models.mp4 15.59Мб
062.Change Documents.mp4 15.68Мб
063.Release and Deployment Management.mp4 34.73Мб
064.Release & Deployment Assets.mp4 22.34Мб
065.Release and Deployment Process.mp4 35.05Мб
066.Service Validation and Testing Process.mp4 10.18Мб
067.Change Evaluation.mp4 9.57Мб
068.Roles in Service Transition.mp4 5.77Мб
069.Tools in Service Transition.mp4 11.65Мб
070.Service Operation (Overview).mp4 21.35Мб
071.Objectives of Service Operation.mp4 11.60Мб
072.Principles of Service Operation.mp4 28.66Мб
073.Event Management.mp4 17.61Мб
074.Event Types.mp4 24.70Мб
075.Incident Management – Purpose.mp4 16.31Мб
076.Incident Management – Scope.mp4 20.47Мб
077.Incident Management Process.mp4 47.91Мб
078.Major Incidents.mp4 14.17Мб
079.Models for Incident Handling.mp4 16.87Мб
080.Problem Management.mp4 27.35Мб
081.Problem Management Concepts.mp4 25.32Мб
082.Problem Management Process.mp4 46.05Мб
083.Request Fulfillment Process.mp4 35.09Мб
084.Access Management.mp4 22.05Мб
085.The Service Desk.mp4 25.36Мб
086.Service Desk Functions.mp4 28.98Мб
087.Service Desk Personnel.mp4 28.22Мб
088.Structure of the Service Desk.mp4 34.20Мб
089.IT Operations Management.mp4 24.22Мб
090.Technical Management.mp4 13.85Мб
091.Applications Management.mp4 13.95Мб
092.Roles in Service Operation.mp4 8.35Мб
093.Tools in Service Operation.mp4 34.64Мб
094.Service Operations Interactions.mp4 16.20Мб
095.Continual Service Improvement (Overview).mp4 23.15Мб
096.Objectives of Continual Service Improvement.mp4 25.07Мб
097.Principles of CSI.mp4 46.05Мб
098.CSI Process.mp4 31.59Мб
099.An Approach to CSI.mp4 24.74Мб
100.Metrics and Measures.mp4 41.84Мб
101.Putting CSI into Practice.mp4 46.28Мб
102.Roles in CSI.mp4 11.06Мб
103.Tools in CSI.mp4 15.83Мб
104.Conclusions and Congratulations!.mp4 87.64Мб
code_33835.zip 820.99Кб
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Россия (RU) 3
ОАЭ (AE) 1
Великобритания (GB) 1
Турция (TR) 1
Всего 6
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