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001.Welcome to the ITILv3 Foundations Course!.mp4 |
157.27Мб |
002.Exam Fundamentals.mp4 |
10.88Мб |
003.ITSM and ITIL.mp4 |
12.07Мб |
004.Where Can I Take the ITIL Foundations Exam.mp4 |
9.86Мб |
005.What Does ITIL Provide.mp4 |
20.18Мб |
006.Best Practices.mp4 |
38.09Мб |
007.Essential Definitions.mp4 |
72.14Мб |
008.Governance Control.mp4 |
22.06Мб |
009.Organizational Structure.mp4 |
28.24Мб |
010.Risk.mp4 |
28.05Мб |
011.Toolsets in ITIL.mp4 |
11.08Мб |
012.The Service Lifecycle.mp4 |
13.72Мб |
013.Service Strategy (Overview).mp4 |
26.96Мб |
014.Objectives of Service Strategy.mp4 |
27.70Мб |
015.Creating Value.mp4 |
32.61Мб |
016.Assets in Service Strategy.mp4 |
62.80Мб |
017.Strategy Management Process.mp4 |
11.64Мб |
018.Service Portfolio Management Process.mp4 |
32.76Мб |
019.Business Relationship Management Process.mp4 |
24.52Мб |
020.Financial Management Process.mp4 |
53.88Мб |
021.Demand Management Process.mp4 |
17.31Мб |
022.Roles in Service Strategy.mp4 |
12.14Мб |
023.Tools in Service Strategy.mp4 |
11.66Мб |
024.Service Design (Overview).mp4 |
25.54Мб |
025.Objectives of Service Design.mp4 |
47.05Мб |
026."Complete" Service Design.mp4 |
25.86Мб |
027.The Four P's of Service Design.mp4 |
17.83Мб |
028.Service Design Packages (SDPs).mp4 |
56.53Мб |
029.Design Coordination Process.mp4 |
19.25Мб |
030.Service Catalog Management Process.mp4 |
38.08Мб |
031.Types of Service Catalogs.mp4 |
38.64Мб |
032.Service Level Management (SLM) Process.mp4 |
38.55Мб |
033.Service Level Management (SLM) Process (Continued).mp4 |
37.60Мб |
034.Capacity Management.mp4 |
32.60Мб |
035.Capacity Management Process (Continued).mp4 |
45.02Мб |
036.Availability Management Process.mp4 |
55.34Мб |
037.Reactive and Proactive Availability.mp4 |
18.75Мб |
038.Risk Analysis in Availability.mp4 |
33.59Мб |
039.Component Failure Impact Analysis.mp4 |
7.87Мб |
040.Fault-Tree Analysis.mp4 |
16.86Мб |
041.Expanded Incident Lifecycle.mp4 |
36.09Мб |
042.Availability Measurement.mp4 |
19.31Мб |
043.IT Service Continuity Management.mp4 |
40.78Мб |
044.Information Security Management Process.mp4 |
35.98Мб |
045.Supplier Management Process.mp4 |
35.53Мб |
046.Roles in Service Design.mp4 |
6.51Мб |
047.Tools in Service Design.mp4 |
8.58Мб |
048.Service Transition (Overview).mp4 |
13.64Мб |
049.Objectives of Service Transition.mp4 |
31.80Мб |
050.Outsourcing in Service Transition.mp4 |
21.06Мб |
051.Transition Planning and Support.mp4 |
19.19Мб |
052.Knowledge Management.mp4 |
36.61Мб |
053.Service Asset and Configuration Management.mp4 |
22.49Мб |
054.SACM Definitions and Concepts.mp4 |
50.86Мб |
055.SACM's 5 Principles.mp4 |
24.98Мб |
056.Change Management.mp4 |
33.00Мб |
057.3 Types of Changes.mp4 |
39.03Мб |
058.Change Process Flow.mp4 |
46.45Мб |
059.Change Advisory Board.mp4 |
21.67Мб |
060.Change Authority.mp4 |
12.76Мб |
061.Change Models.mp4 |
15.59Мб |
062.Change Documents.mp4 |
15.68Мб |
063.Release and Deployment Management.mp4 |
34.73Мб |
064.Release & Deployment Assets.mp4 |
22.34Мб |
065.Release and Deployment Process.mp4 |
35.05Мб |
066.Service Validation and Testing Process.mp4 |
10.18Мб |
067.Change Evaluation.mp4 |
9.57Мб |
068.Roles in Service Transition.mp4 |
5.77Мб |
069.Tools in Service Transition.mp4 |
11.65Мб |
070.Service Operation (Overview).mp4 |
21.35Мб |
071.Objectives of Service Operation.mp4 |
11.60Мб |
072.Principles of Service Operation.mp4 |
28.66Мб |
073.Event Management.mp4 |
17.61Мб |
074.Event Types.mp4 |
24.70Мб |
075.Incident Management – Purpose.mp4 |
16.31Мб |
076.Incident Management – Scope.mp4 |
20.47Мб |
077.Incident Management Process.mp4 |
47.91Мб |
078.Major Incidents.mp4 |
14.17Мб |
079.Models for Incident Handling.mp4 |
16.87Мб |
080.Problem Management.mp4 |
27.35Мб |
081.Problem Management Concepts.mp4 |
25.32Мб |
082.Problem Management Process.mp4 |
46.05Мб |
083.Request Fulfillment Process.mp4 |
35.09Мб |
084.Access Management.mp4 |
22.05Мб |
085.The Service Desk.mp4 |
25.36Мб |
086.Service Desk Functions.mp4 |
28.98Мб |
087.Service Desk Personnel.mp4 |
28.22Мб |
088.Structure of the Service Desk.mp4 |
34.20Мб |
089.IT Operations Management.mp4 |
24.22Мб |
090.Technical Management.mp4 |
13.85Мб |
091.Applications Management.mp4 |
13.95Мб |
092.Roles in Service Operation.mp4 |
8.35Мб |
093.Tools in Service Operation.mp4 |
34.64Мб |
094.Service Operations Interactions.mp4 |
16.20Мб |
095.Continual Service Improvement (Overview).mp4 |
23.15Мб |
096.Objectives of Continual Service Improvement.mp4 |
25.07Мб |
097.Principles of CSI.mp4 |
46.05Мб |
098.CSI Process.mp4 |
31.59Мб |
099.An Approach to CSI.mp4 |
24.74Мб |
100.Metrics and Measures.mp4 |
41.84Мб |
101.Putting CSI into Practice.mp4 |
46.28Мб |
102.Roles in CSI.mp4 |
11.06Мб |
103.Tools in CSI.mp4 |
15.83Мб |
104.Conclusions and Congratulations!.mp4 |
87.64Мб |
code_33835.zip |
820.99Кб |